Tific Helpdesk Booster does what the name implies — Boost helpdesk productivity. Tific hosts the solution (SaaS) so that you can have it up and running in no time. Getting started is easy — register to download a 30-day free trial of a solution that will immediately:
Reduce the AHT (Average Handling Time) of incidents
Increase helpdesk first contact resolution rates
Increase employee and helpdesk staff productivity and satisfaction
Increase overall Company profitability
Tific Helpdesk Booster includes tools that facilitate the problem solving process by automatically gathering and presenting relevant end-user computer information to helpdesk staff in real-time. The net result is a significant reduction in resolution time and the number of error sources are minimized.
Helpdesk Booster puts actionable end-user computer information at the fingertips of support agents
The change history, including installed applications, installed hotfixes and running services
Computer Hardware, including BIOS, CPU, hard drive and RAM information, installed drivers and printers
Installed applications, including default email and browser applications and Autostart settings
Network information and resources, including IP address, system domain, protocols, gateways, network drives and printers
Security information, including firewall, antivirus and Windows update statuses and security level of the browser application
Tific Helpdesk Booster works independently from a trouble ticketing system but can easily be integrated with leading solutions, including Remedy AR System, using its existing integration adaptors.
Helpdesks
Tific Helpdesk Booster presents helpdesk staff with a detailed support case enabling them to a fast, first-contact resolution. With Tific's solution, the helpdesk is able to bypass the time-consuming information gathering phase of the problem resolution process. All relevant information is collected by Tific Helpdesk Booster in real-time —.......
